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Chocolateer

To maintain the brand image and equity of the business by representing the company image correctly. Performs various tasks associated with being a Chocolateer including Cashiering, Candy Making, Stocking Merchandise, Pre-packing, and Fountain duties. Cashiering ·Satisfy each Guest using both verbal and non-verbal communication in a positive manner ·Process purchases according to Company guidelines ·Bag purchases according to Company guidelines and Guest requirements ·Entice Guests and increase Check Transactions utilizing Up-sell techniques ·Effective management of all cash handling and credit card processing procedures Stocking and Pre-packing ·Assemble various proprietary retail items ·Maintain adequate supply of all retail product ·Ensure all product is appropriately priced and signed ·Maintain sales floor and products to Company Standards of cleanliness, arrangement, and display Guest Service ·Utilize Company Best Practices of Guest Satisfaction by working with Guests on the sales floor and the restaurant area ·Maintain detailed knowledge of all products, pricing, and Company History ·Create up-sell opportunities ·Maintain professional in all inquiries and encounters with Guests ·Assist Co-workers, Supervisor, and Management in providing superior Guest Service ·Gift-wrap as needed items for sale ·Offer samples Maintenance and Sanitation ·Maintain all table tops in a clean and sanitary condition per Company Guidelines ·Maintain all glassware and serve ware in a clean and sanitary condition per Company Guidelines ·Maintain levels of sanitation and cleanliness in regards to trash receptacles ·Maintain levels of sanitation and cleanliness in regards to floors ·Keep all Fountain and Condiment supplies stocked and in good condition ·Maintain the stockroom in a clean and orderly fashion per Company Guidelines ·Follow Food Safety guidelines for the proper storage, care, and usage of food items and utensils ·Clean windows and mirrors ·Maintain Guest and Employee Washing Facilities in good working order and in a clean, sanitary condition Fountain/Food Service ·Properly Set Up, Maintain, and Break Down Fountain Area ·Utilize good judgment and practice to minimize or eliminate wasted product ·Replenish toppings and various fountain items ·Maintain the proper level and all required ice cream flavors ·Maintain Fountain Area and corresponding equipment in a clean and sanitary condition ·Keep knowledge level current of all fountain products and their required preparation ·Work as a "Topper" or "Scooper" as needed ·Perform "Semi-Table Service" function ·Be knowledgeable of product information, prices, and ingredients ·Maintain the requisite amount of glassware ·Follow Food Safety guidelines and Best Practices ·Maintain all Candy Making equipment and supplies in good working order ·Keep current of all Candy Making recipes ·Create all Candy items
Education, licenses:		·High School Diploma and a minimum of 2 years experience in retail/restaurant industry
Experience, training:		Skills Required ·Basic math computation skills relevant to the requirements of the position ·Strong oral and written communication skills relevant to the requirements of the position ·Ability to work with little or no supervision ·Ability to work with a diverse work team and meet adversity with professionalism ·Ability to manage time effectively ·Computer literacy in register systems ·Knowledge of POS systems ·A Propensity to provide Superior Guest Service ·Maintain smile and pleasant demeanor ·Ability to operate a dishwashing machine Physical Demands/Working Conditions ·Occasional to Frequent Repetitive Fine Manipulation (register keyboarding, ten key, writing) ·Occasional to Frequent Simple Grasping ·Occasional to Frequent Power Grasping ·Occasional to Frequent ability to lift and carry up to 50 pounds ·Rare to Occasional Sitting ·Occasional to Constant Walking ·Occasional to Constant Standing ·Rare to Occasional twisting of the neck and waist ·Frequent to Constant Reaching at or below the Shoulder level ·Rare to Occasional Reaching above Shoulder level ·Occasional to Frequent usage of verbal communication equipment (telephone, radio, cellular) ·Occasional to Frequent Squatting/Bending/Stooping/Stretching ·Exposure to large amounts of water. ·Contact with various food waste materials and water. ·Exposure to high temperatures of water and hot products

All of this for Minimum Wage

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