CHAPTER 3
Public Relations Expert Extraordinary.
We need to go into the business of PR in more depth and who
better to be our guide than Bernays himself.
Bernays was a leader in his field and was given an eminence
that few modern authorities attain. A book, Public
Relations, Edward L. Bernayses and the American Scene,
by Keith A. Larson - over 300 pages was written to catalogue
his works and teachings. First published in 1951 this book was
enlarged and republished 1971.
This, for someone barely known outside of academia, must be
rare.
It is interesting that Bernays was born in Vienna and was a
nephew of the infamous Sigmund Freud (author of a rather
discredited system of psychoanalysis). It is also interesting
that introduction of the dubious, forced medication fluoridation
(beginning in the USA in 1951 and spread world-wide) was aided
(if not guided) by this same propaganda expert.
It seems that this is a family that would be high in the
favour of any behind-the-scenes elitist establishment. Let us
take a better look at his writings on scientific public
relations; the following quotes, unless otherwise specified, are
from his book called (very appropriately) PROPAGANDA;
quote:
The conscious and intelligent manipulation of the
organized habits and opinions of the masses is an important
element in democratic society. Those who manipulate this unseen
mechanism of society constitute an invisible government which is
the true ruling power of our government.
We are governed, our minds are molded, our tastes formed,
our ideas suggested, largely by men we have never heard of. This
is the logical result of the way in which our democratic society
is organized. .. EQ.
That comment, from the founder of the modern manipulative
science called Public Relations, is something you are
unlikely to known of unless you have studied PR or some related
subject. It is important to understand that he WAS NOT EXPOSING
HIDDEN GOVERNMENT - he was not exposing conspiracy. He was
writing a frank technical essay for the use of a new,
elitist-sympathetic, educated class of people who would be making
a living out of public manipulation.
The book Propaganda was first published in 1928 and
one chapter is given over to explaining that the word PROPAGANDA
has been sadly misunderstood by the ignorant public. We who use
words may have some sympathy with him that a word which started
out honourably as meaning the propagation of truth has fallen
into disrepute.
Nevertheless, for a person who makes a living out of
understanding human nature, we must also wonder if he is really
so naive as to believe that any system that is designed to
establish beliefs in the human mind (no matter how honest the
intent) will not be eagerly seized on for the promotion of
self-interest.
Certainly his advocacy of the word did not change the public
perception of it. As time has passed the word has come into more
and more public disrepute. But then, there was never any
"public" Public Relations exercise to change the public
image of the word. May we be excused for thinking that this
little public relations exercise was to soothe the conscience of
students only.
The students who read Bernays are among those who are taught
that there is no conspiracy and obviously, if public manipulation
is your line of business, you will not want to think of creating
delusions within the trusting herd as service in conspiracy. The
PR way of persuasion is, according to Bernays, a way of life that
is an essential of organized society.
If scientific means were not used to convince people of the
'desired truth' then there would, in Bernays's opinion, be social
chaos. It seems young and unworldly students either believe this
or are too intent on success in their studies to challenge it.
There, I think, is the answer to the question that puzzles
many people. How can it be that so many people can be involved
and yet public manipulation is not exposed? The educated
manipulate us for our own good; if it turns out that they are the
ones to benefit, well.. they did their best.
When students accept an authority then their first dedication
is to put into effect what they have learned. They are very
conscious of this and very involved. By the time they have
established themselves they have a psychological commitment: they
may never see a need (or desire) to challenge the means of their
success.
So far as Bernays himself is concerned I think the weakness of
his argument for PR, and the weakness of the whole academic
argument against true constitutional government, is very apparent
in Propaganda; perhaps more so in this work than in his
other books or those of his less expert, or more cautious,
followers. Let us now continue the quote where we left off on our
previous page:
.. Vast numbers of human beings must cooperate in this
manner if they are to live together as a smoothly functioning
society.
Our invisible governors are, in many cases, unaware of the
identity of their fellow members in the inner cabinet.
They govern us by their qualities of natural leadership,
their ability to supply needed ideas and by their key position in
the social structure. Whatever attitude one chooses to take
toward this condition, it remains a fact that in almost every act
of our daily lives, whether in the sphere of politics or
business, in our social conduct or our ethical thinking, we are
dominated by the relatively small number of persons - a trifling
fraction of our hundred and twenty million [USA 1920s] - who
understand the mental processes and mental patterns of the
masses. It is they who pull the wires which control the public
mind, who harness old social forces and contrive new
ways to bind and guide the world.
It is not usually realized how necessary these invisible
governors are to the orderly functioning of our life group. In
theory, every citizen may vote for whom he pleases. Our
constitution does not envisage political parties as
part of the mechanism of government, and its framers seem not to
have pictured to themselves the existence in our national
politics of anything like the modern political machine. But
American voters soon found that without organization and
direction their individual votes, cast, perhaps, for dozens or
hundreds of candidates, would produce nothing but
confusion.1 Invisible government,
in the shape of rudimentary political parties, arose
almost overnight. Ever since then we have agreed,
for the sake of simplicity and practicality, that party machines
should narrow down the field of choice to two candidates, or at
most three or four.
In theory, every citizen makes up his mind on public
questions and matters of private conduct. In practice, if all men
had to study for themselves the abstruse economic, political, and
ethical data involved in every question, they would find it
impossible to come to a conclusion about anything. We have voluntarily
agreed to let an invisible government sift the data
and high-spot the outstanding issues so that our field of choice
shall be narrowed to practical proportions.2 EQ. EA
Well, that is the essence of his argument; are you convinced?
NOTES:
*Note 1: Here that he says "WOULD produce nothing but
confusion"; the words "did produce" are avoided.
In fact the political parties took over almost as soon as the
Constitution came into effect. In the USA their Constitution had
even less time for trial than did our own; here we had about
fifteen years over which time non-party government worked well.
In Australia, States governments enjoyed longer periods of
party-free government and in England non-party government lasted
for over 300 years before elitism worked out that democracy could
be by-passed by the introduction of parties.
**Note 2: Who "voluntarily agreed"? Have you heard
of there having been a referendum in the USA or anywhere else
where the people have agreed to let an invisible government rule
their lives, beliefs and attitudes?
Would not any mature-minded and worldly person be immediately
appalled at the huge power placed so conveniently in so few hands
and hidden from public sight or question?
Would it not be quickly obvious that powerful and egocentric
people (if they did not in fact set it up) would soon gain
control of such a system?
We may well agree that every individual cannot be an expert on
every subject, but then it is not necessary. Are leading
politicians experts about everything - or anything? Every person
does not need to be a doctor in order to know if he is sick. But
he does need the right to consult his OWN CHOICE of expert should
he see a need to.
One does not need to deny the possible advantages of having
teams of SPECIALIST planners to advise government, but any
responsible person must deny the right of secret private
organizations to plan our lives and deaths.
The principles of social behaviour are no more complicated
today than they were 2000 or even 5000 years ago. The only
difference is that we need to more responsibly obey the rules as
society becomes more complex and powerful in its ability to
manipulate life.
Technology does not make us different humans! True
civilization, given the aid of technology, should make us more
aware of our human nature and more responsible in our care of it,
but neither civilization nor technology, honestly employed, will
make life less understandable.
Having looked at Bernays' social attitude it is now necessary
to see how this translates into everyday public relations and
social engineering practice.
Bernays has written openly and with obvious confidence in the
natural security of a system of higher education far more elitist
than in Australian universities today. We are indeed fortunate
that this window on the real world of social manipulation has
remained open; obviously the danger of leakage, even today, is
(or has been) considered small. We now go to p27 where he says;
quote:
Formerly the rulers were the leaders. They laid out the
course of history by the simple process of doing what they
wanted. And if nowadays the successors of the rulers, those whose
position or ability gives them power, can no longer do what they
want without the approval of the masses, they find in propaganda
a tool which is increasingly powerful in gaining that approval.
Therefore, propaganda is here to stay.
It was, of course, the astounding success of propaganda
during the war that opened the eyes of the intelligent few in all
departments of life to the possibilities of regimenting the
public mind. The American government and numerous patriotic
agencies developed a technique which, to most persons accustomed
to bidding for public acceptance, was new. They not only appealed
to the individual by means of every approach - visual, graphic,
and auditory - to support the national endeavour, but they also
secured the cooperation of the key men in every group - persons
whose mere word carried authority to hundreds of thousands of
followers. They thus automatically gained the support of
fraternal, religious, commercial, patriotic, social and local
groups whose members took their opinions from their accustomed
leaders and spokesmen, or from the periodical publications which
they were accustomed to read and believe. At the same time, the
manipulators of patriotic opinion made use of the mental cliches
and the emotional habits of the public to produce mass reactions
against the alleged atrocities, the terror and tyranny of the
enemy. It was only natural, after the war ended, that intelligent
persons should ask themselves whether it was not possible to
apply a similar technique to the problems of peace.
As a matter of fact, the practice of propaganda since the
war has assumed very different forms from those prevalent twenty
years ago. This new technique may fairly be called the new
propaganda.
It takes account not merely of the individual, nor even of
the mass mind alone, but also and especially of the anatomy of
society, with its interlocking group formations and loyalties. It
sees the individual not only as a cell in the social organism but
as a cell organized into the social unit. Touch a nerve at a
sensitive spot and you get an automatic response from certain
specific members of the organism. EQ.
That last sentence is a very visible part of social
manipulation in Australia when related to, what we call, the
conservative movement. In Australia what is called 'conservative'
often refers to a Christian opposition to secretive world
government.
From time to time quite outrageous rumours are leaked into
this fraternity to cause traumatic responses. These 'leaked'
stories, if not simply tormenting, serve to direct effort away
from true social understanding.
I am sorry to have to take such long quotations from the PROPAGANDA
book but a large quote was needed to make clear Brenays' very
important point about the extent and penetration of the new
propaganda techniques.
We may doubt the newness of the need for leaders to have the
public on side. I doubt there has ever been a time when a leader
could ignore the feelings of his subjects for long and in fact
Bernays himself accepts this in a later book, Public
Relations, in which he gives a history of the profession. We
know well that this desire to manipulate and deceive has been of
long standing.
However it is also apparent that the 20th century introduced a
new ball game in both the technology of deceit and the numbers to
be deceived. There was a need to recruit an expanded generation
of elitist supporters and structure the propaganda more carefully
and with more detailed understanding of the behaviour of a more
educated and organized populace.
Modern psychology played a big part in providing the
"behavioural studies" to support this new technique.
For the person who wants to know humanity much of this
'behavioural studies' work is misleading. Many of the experiments
are made on the very available university student but the
response of this group may well be quite different from that of a
more senior and worldly sample or even from a group of similar
age in a different setting.
Apart from that, it can be expected that a percentage of the
experiments are flawed by the wrong perceptions of the
experimenter. It should be discernible that an experiment to test
human responses may give very different results when carried out
on people subject to very different levels of brainwash - or BY
people who have been given different perceptions of what is
human.
However, for the purposes of elitist manipulation, the testing
of immature and brainwashed people is very important as such
tests may measure the efficiency of their brainwashing techniques
and indicate where new work may be best applied.
Because of the conflicting interests involved it is very naive
to take the public or educational presentation of psychiatry and
human behaviour research at face value. To be able to sort the
grain from the chaff requires some study, understanding and
aptitude for this subject.
Let us look at some Bernays examples of commercial use of this
sophisticated persuasion so that we may be better able to
appreciate its socio/political use.
Bernays tells of how markets were regained for a group of
textile manufacturers. Velvet had gone out of fashion and its
manufacturers in the USA were facing ruin. Study showed that the
market could not be revived by action taken within America so
where was the vital spot? Quote:
It was determined to substitute purpose for chance and to
utilize the regular sources for fashion distribution ...
An intelligent Parisian was enlisted in the work. He
visited Lanvin and Worth, Agnes and Patou, and others and induced
them to use velvet in their gowns and hats. It was he who
arranged for the distinguished Countess This or Duchess That to
wear the hat or the gown. And as for the presentation of the idea
to the public, the American buyer or the American woman of
fashion was simply shown the velvet creations in the atelier of
the dressmaker or the milliner. ...
The editors of the American magazines and fashion
reporters of the American newspapers, likewise were subjected to
the actual (although created) circumstance ... A demand was
slowly, but deliberately, created in Paris and America.
...
The created circumstances had their effect. "Fickle
fashion has veered to velvet," was one newspaper comment. EQ.
So it is that fashions, trends, movements, political
imperatives, pop-singers and popular beliefs are manipulated and
imprinted on the mass mind. It is not explained just how the
fashion designers were induced to use velvet in the example
given; no doubt it was made "worth their while".
What is the difference between a payment and a bribe? At what
point does persuasion become corruption?
You will note that with this technique the target group is not
approached directly. There will always be one or more
"innocent" carriers between the corrupting influence
and the victim.
We may be getting the feeling that those Bernays quotations
were from 1988 rather than 1928 so let us now go to another of
his books Public Relations written in 1952 where we see
he is still giving examples of propaganda from the time of World
War I. This shows that techniques developed in that era were
still relevant; p72-3 quote:
April 6 1917, the Committee of Public Information was set
up, under the direction of George Creel, former editor of the
Rocky Mountain News. Other members were the secretaries of War,
Navy, and State. ...
I worked with the Committee on Public Information in the
United States and in Paris. I saw it grow from an idea to an
organization of enthusiastic men and women in key centers
throughout the world. ...
This experience in broad public relations was a turning
point in the lives of those who worked with the Committee. My own
case was typical. ... In 1913, when I was editor of the Dietetic
and Hygienic Gazette and associated with The Medical
Review of Reviews, Richard Bennett, the actor, was trying to
produce Brieux's play, Damaged Goods, but was unable to
find sponsorship for it because the theme of the play offended
the people in prewar America. Believing that Brieux's drama
taught an important social lesson, I wrote Bennett that our
magazine, The Medical Review of Reviews, would give him
its moral support in his efforts to produce the play. ... The
result of our talk was that we undertook, under the auspices of
the Review, to mobilize public opinion for the production of the
play ...
The technique employed became widespread in later years.
We set up a Sociological Fund which appealed to public opinion to
support production of the play on the grounds of public and
social interest. Membership of the Fund cost four dollars [which
I expect might be equal to $40 today] and entitled the member to
a ticket for a performance of Damaged Goods, when and if
produced. The results were described by John T. Flynn in an
article entitled Edward L. Bernays: The Science of Ballyhoo,
published in the Atlantic Monthly for May, 1932:
"Bernays ...sent invitations to our New York
nobility. Every person of social prominence was invited to
subscribe four dollars to endorse a movement for dealing with sex
via Damaged Goods ...these notables responded nobly.
When they did, the rank and file of humbler folk proceeded, as
always to grow curious, and then toddle along behind their
betters, sending in their four dollars by the hundreds and the
thousands. ..."
How words won the war; p74-5:
It bombarded the public unceasingly with enthusiastic
reports of the nation's colossal war effort ... Dissenting voices
were stilled, either by agreement with the press or
by the persuasive action of the agents of the Department of
Justice.
Intellectual and emotional bombardment aroused Americans
to a pitch of enthusiasm. The bombardment came at people from all
sides - advertisements, news, volunteer speakers, posters,
schools, theaters; millions of homes displayed service flags. The
war aims and ideals were continually projected to the eyes and
ears of the populace. These high-pressure methods were new at the
time, but have become usual since then.
...
The most fantastic atrocity stories were believed.
... Later, the slogan - equally true - that "Words Won the
War but Lost the Peace" came to remind us never to place too
great a reliance on words. ...In public relations, as in all
other pursuits, actions speak louder than words.
Public relations activities in World War I never attained
their full potentialities. EQ. EA.
So we see a new public relations in a steep learning curve
over the first half of this century but most people today, if
they think of it at all, think of public persuasion in terms of
the rather crude propaganda of World War I.
Bernays goes on to tell us how, in the 1930s, most large
American Companies and industries including the National
Association of Manufacturers, Rockefeller Center, General Motors,
Standard Oil Co., J.P. Morgan and Co. etc., all became
involved with use of the new public relations industry.
Bernays himself was appointed a member of the President's
Emergency Committee for Employment (President Hoover), and
goes on to say that there was even a significant change in public
attitude by bankers. In growing numbers they sought professional
advice and in 1939 Bernays' own firm was working with the Bank
of America on the West Coast and in Washington; p106-8,
quote:
That America was becoming more aware of the nature and
importance of public relations was further evidenced by the
active interest now shown in the field by newspapers, magazines,
universities, social scientists, research organizations, and
political parties. ...But the new era was emphasized when Mr.
Flynn spoke of the modern public relations expert as "a
social psychologist engaged in carrying out in actual practice
and according to newer theories that branch of psychology which
August Comte and later Herbert Spencer recognized as having a
definite relation to sociology. ...
In connection with these activities, we initiated a
practice which became widespread toward the end of the decade -
the creation of institutes and foundations as public
interest bodies of private profit organizations...
These bureaus, service institutes, and foundations
functioned as nonprofit institutions in the public interest, but
were always tied up with a profit organization.
...
By this time the colleges and universities of the United
States were keenly aware of the dependence of government,
industry, and all other social groups on public opinion. EQ.
EA.
Bernays tells how his firm made a survey of American colleges
and universities in 1937 to find that they now offered a wide
range of courses devoted to propaganda and public opinion.
Interest in propaganda at that time even extended so far as to
expose propaganda; however, exposure did not prosper.
These techniques of mass persuasion are used in relation to
business, music, sex, politics and human relations. Anything in
fact that presents an avenue for making money or gaining power
and influence.
Two things become notable from any study of modern mass
persuasion technique:
1. No matter if the activity is to find answers to what
opinion is popular with the public - what people think of a
business or service; or whether it is to manipulate the public to
form a favourable opinion of a business or service, one thing
remains constant - to take advantage of the public.
2. No matter whether the activity of public relations is
presented as being for the public benefit or for private
advantage, there is never any acknowledgement that human beings
are involved - humans are treated as animals without rights,
without humanity and without respect. To the mind manipulator the
great mass of humanity is a mere collection of biological
machinery to be used for the benefit of a superior elite.
Nowhere will you find any acknowledgement that people are
human beings entitled to know the truth. Questions of
human future or human destiny, in so far as they may exist at
all, treat the human mass as common animal. The manipulator,
another mindless cog in the system, plays out the game, unknowing
and uncaring of the consequences, like a dog rounding up sheep
for the master with the whistle.
When Bernays wants to know future trends he asks group leaders
not members of the general public because he knows that what the
group leaders think today will be what the common herd thinks
tomorrow: editors, labour leaders, educators, top executives,
heads of organizations, these hold the opinions of today that
will be the public opinion in a few months. But who decides the
thinking of opinion leaders?
Bernays knew, and we need to be aware, that behind each group
leader who influences the thinking of perhaps hundreds of
thousands are the real (but secretive) government heads who plan
the future for the benefit of an elite few; and they neither know
nor care about you.
These hidden princes and princesses see themselves as gods.
For the power they have they are worshipped by the generals of
planning. The mere public relations man is happy to take his
orders without thought of why some members of the same race are
gods while all others are slaves.
Now perhaps, just perhaps, if these 'gods' were infallible, or
even wise in the human destiny, we might be justified in
accepting their decrees. But the fact is, and this is so easily
to be observed, that the more their power grows the more the
human misery grows and the future of common humanity is
increasingly looming as catastrophic.
Why should this be so? Because power corrupts and arrogance
hides the fact of the unity of humanity. After generations of
power it is possible for a man to think that he and his family of
friends can divorce themselves from the mess they have made of
human management; they cannot be held responsible for the
stupidity of slaves. They easily forget that this is a stupidity
they themselves created.
So we see, p256, that by the mid 1940s that future opinion
would favour "free trade, an international bank, an
international police force, and a world court." At that time
the opinion leaders had set in train a public opinion to favour
the formation of the United Nations which took place in
1945. This event would naturally lead to opinions in favour of
multiculturalism, world government and a New World Order without
any one person in a million knowing what this was all about.
Bernays' whole attitude to manipulation is well summed up in
the chapter heading on p335: How American Business Can Sell
the American Way of Life to the American People, apparently
the American people did not know what their way of life was.
Well, they sold the American way of business not only to the
American people but to the whole of humanity; unfortunately no
one bothered to sell the way of humanity to business.
Some people will still argue that manipulative business
enterprise creates work - people made to want things they don't
need and which may well be, in the long term, detrimental - but
if we are honest we must see that unneeded work is waste work, it
is work that could be used for real social benefit. We can also
now see, perhaps more clearly than ever before, that unnecessary
manufacture creates pollution and wasted resources.
Our society has reached a stage in its development where we
MUST take a new look at our commercial model. The present system
has seriously outgrown its usefulness. AT LEAST HALF of our
present work is not only unnecessary but also undesirable.
What is less obvious but even more damaging is that every
manipulated mind is misled to wasted effort, disadvantaged in its
rational ability and, for this reason, unable to properly
appreciate the social reality.
Bernays may believe that the new propaganda sometimes serves
the desires of the masses - but does it? We go back to the book Propaganda,
p30, for closing quotes:
A desire for a specific reform, however widespread, cannot
be translated into action until it is made articulate ...
Millions of housewives may feel that manufactured foods
deleterious to health should be prohibited. But there is little
chance that their individual desires will be translated into
effective legal form unless their half-expressed demand can be
organized, made vocal, and concentrated upon the state
legislature or upon the Federal Congress in some mode which will
produce the results they desire. EQ.
Very well! How nice to think that PR might work for the public
good sometimes. But does this not also say that this may occur only
when it also suits the needs of the manipulators - the giant
businesses, international financiers and leading academics who
have a passion for world ownership?
As he so clearly says ..there is little chance that their
individual desires will be translated into effective legal form
unless their half-expressed demand can be organized ... Does
his statement therefore not most clearly demonstrate the futility
of the common herd when subjected to a governing manipulation by
propaganda?
Bernays ends this chapter of his book with these words; quote:
Small groups of persons can, and do, make the rest of us
think what they please about a given subject. But there are
usually proponents and opponents of every propaganda, both of
whom are equally eager to convince the majority. EQ.
The first half of that statement (so long as we see that the
small groups Bernays refers to are those in power) is true; the
second is propaganda. When an elite have control of the
propaganda machine there are no effective opponents on the
PR playing field except when the planners are playing the Hegelian
game (see chapter 2).
To sum up: the argument for elitist control provides all the
evidence we should ever need, against it.
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